IF YOU ARE EXPERIENCING SEVERE CHEST PAIN, SHORTNESS OF BREATH OR BLEEDING. PLEASE CALL 999
If you are unsure whether or not you need to see a doctor, NHS 111 is available (by dialling 111) for advice; click here for more information. Alternatively, there are a lot of links to useful websites which may be able to help you on our homepage under the ‘self help’ button at the top of the page. You can also speak to your local pharmacist for help with minor illnesses.
Please do not present to any of our sites expecting an appointment there and then.
New Appointment System from 20th July 2020
In response to feedback that we have received from our patients, and from the Care Quality Commission (CQC), we have undertaken a comprehensive review of our appointment system. We recognised that patients were waiting too long on the phone to get through to make an appointment and all too often the appointments were fully booked. To improve the situation, we are moving to a Total Triage system, using the eConsult system.
eConsult is an online system that prompts patients to provide information that describes their current medical concern. Patients will be asked questions about their symptoms and it will only take a few minutes to complete.
When you have submitted the questionnaire, the form will be received by the surgery via this online system and you will receive a copy via email. This email will contain the unique reference number relating to the form and is for possible future use in the event of the surgery having to be contacted at a later date.
We will aim to respond to requests by the end of the next working day.
We may respond in a variety of ways, based on information provided or the urgency of the condition:
- If appropriate, an appointment with a clinician may be offered, either on the day or for a later date.
- The patient may receive a phone call from a Health Professional at the surgery. This is because a face-to-face appointment may not be needed to resolve the issue and will save a visit to the surgery.
- The patient may have a video consultation with the Clinician; again this may be the most appropriate way of dealing with the issue and avoid an unnecessary visit to the Practice.
- You may be referred directly for investigations or a hospital appointment to further investigate symptoms.
- You may be directed to another Health Professional outside the surgery, as they may be best placed to offer the advice or support needed. This could include local pharmacy support, or other services such as physiotherapy.
- You may be directed towards appropriate self-help advice.
Note: At all times we will protect our patients’ privacy and will not discuss personal matters unless we are certain we are speaking to the correct patient or someone authorised to speak on their behalf.
What if I can’t or don’t want to use the eConsult service?
For patients unable to use or access eConsult, the Care Navigator team will complete the eConsult heath questionnaire over the phone with you.
Can I see the doctor of my choice?
If you want to speak to a particular GP, please submit an eConsult on one of their usual working days. These can be found on our Teams page.
Please do not book a blood test unless one of our doctors or nurses has asked you to. This is because we have to put the details on your record before your appointment so that the clinician taking your blood knows which tests your doctor/nurse has asked for.