- Children Returning to School – Covid-19 Testing AdviceThe Royal College of Paediatrics and Child Health have issued new guidance for parents/carers of children returning to school. They […]
- NEW APPOINTMENT SYSTEM FROM 20th JULY 2020From 20th July 2020 we are introducing a new way to access our services. All requests will be made via […]
- Dr HeathornWe are very sad to announce that Dr Heathorn will be leaving the practice at the end of July. She […]
- Patient Update June 2020The Camrose, Gillies & Hackwood Partnership Patient Participation Group asked us to put together an update for our patients covering […]
- Evening & Weekend AppointmentsWe offer GP telephone consultation and smear appointments on weekday evenings from 6.30 pm to 8.00 pm and on Saturday […]
- New Covid Assessment CentreWe are really pleased to let you know that we have set up a new service from our St Andrew’s […]
- Advice for parents/guardians/carersCOVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from […]
- Coronavirus (COVID-19) pandemic and your informationThe Information Commissioner’s Office (ICO) recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus […]
- High Risk Patient InformationWe are still waiting for guidance from NHS England on shielding and protecting people defined on medical grounds as extremely […]
- Managing dental problems at home during Covid-19Following recent guidance from the NHS, all face-to-face, routine dental treatment has been postponed. These measures will help reduce the […]
- Online Access ApplicationsThe easiest way to get access access to your medical record online is to use the the NHS App and […]
- Mental Health ResourcesIt is vital that we all take care of our mental health as well as physical health during the coronavirus […]
- Requests for GP supporting letters and other private non-NHS workIn light of the enormous pressure we are under at the moment, we have taken the decision to suspend all […]
- Support/activities/resources in Basingstoke During Coronavirus and Social IsolationClick here for information about resources available to patients during this challenging time.
- Contraceptive services During Coronavirus PandemicEmergency contraception requests – please book telephone consultation and we can go through your options. Contraceptive advice – please book […]
- High Risk PatientsWe are aware that for those patients with pre-existing medical conditions this is an especially worrying time. There is a […]
- Non-NHS ServicesIn light of the enormous pressure we are under at the moment, we have taken the decision to suspend all […]
- Important Patient UpdateDear patients, Covid-19 means all GP practices in the UK need to work differently to protect patients and staff. At […]
- IMPORTANT COVID-19 UPDATEWe have taken the decision to change our appointment system and how we make appointments. This is to ensure we […]
- Booking Online AppointmentsFollowing advice from NHS England to all GP surgeries, in view of the current Corona Virus outbreak Camrose, Gillies & […]
- Covid- 19 (Coronavirus)One of the easiest ways to protect yourself is to wash your hands regularly. Your hands are clean when you […]
- Wow AwardsSome of our staff have been received Wow Awards for their excellent care and we would like to share them […]
- Wasted AppointmentsAre you frustrated you can’t get an appointment? So are we! In January 2020 (not forgetting there was a bank […]
- Transformation at Camrose, Gillies and Hackwood PartnershipThe purpose of this document is to outline all of the transformative work that Camrose, Gillies and Hackwood Partnership have […]
- Christmas Message to PatientsAs 2019 draws to a close we thought we’d summarise the changes that this year has brought us and thank […]
- New Practice NameDue to legal action against us regarding our name, we have had to change it. We are now known as […]
- Patient Communication September 2019We have received feedback from our patients and would like to address some of your concerns: I cannot get through […]
- New NHS App AvailableNew NHS App If you’re a patient at our practice you can now use the new NHS App, a simple […]
- MSK Services Survey
- Extended Hours Patient SurveyAt CGH Partnership, we offer a service called ‘improved access’. What this service provides is weekday evening (6.30-8pm) and Saturday […]
- Patient Update April 2019Planning a Summer Holiday? Did you know that you can complete your travel form online at www.cghpartnership.co.uk – click on […]
- Telephones – you said, we didYou said… We did… Some patients have told us that the wait to get through on the phones is sometimes […]
- Appointment UpdateClick here to see our appointment usage update for the past three months.
- Publication of GP Earnings 2017/18All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services […]
- Diabetes Challenge 2019Last week saw the start of our 12 week Diabetes Challenge Programme – New Year, New You. The aim is […]
- Paediatric Clinics at CGH PartnershipWe are pleased to announce that we are working closely with Dr Nick Ward, Consultant Paediatrician at North Hampshire Hospitals […]
- Texting/Emailing ResultsAs of Tuesday 15th January 2019, we have begun trailing texting/emailing results to patients. This saves you time as it […]
- How you can help your GPWe appreciate how frustrating it is to be kept waiting for your appointment because your doctor is running late. We […]
- Waiting Time on the TelephonesWe are aware of increased waiting times on the phones and wish to apologise for this. This is due to […]
- Building WorksWe are very pleased to announce that our very much awaited building works at our Gillies Health Centre site will […]
- Reception Team and Phone Lines MergingOn Thursday 8th November, our reception team all come together at our Essex House site. We will of course still […]
- Telephony ProblemsWe are aware that some patients have been experiencing difficulty in reaching us by telephone during the past couple of […]
- Appointment Booking and Prescription Ordering OnlineDid you know that you can book appointments with your usual GP or any GP without a patient list online? […]
- Improved access – HantsdocWe are very pleased to now be able to offer Sunday and Bank Holiday appointments for our patients at Hantsdoc, […]
- Patient Participation GroupJane May, our Senior Practice Manager, has met with our combined PPG on a couple of occasions now. The PPG […]
- Duty HubFrom Thursday 8th November 2018, our ‘on the day’ services, or ‘duty hub’ as it often referred to, will be […]
- Electronic Prescription ServiceDid you know that you can have your prescription sent electronically to the Pharmacy of your choice? We still have […]
- Welcomes and FarewellsThere have been several new faces around CGH Partnership recently. We have Charlie working within the reception team for us […]
- ADVANCED NOTICE PRACTICE CLOSURE – 4TH OCT PMOn the 4th October 2018, between 12.30-6.30pm, our staff at the Acorn Health Partnership will be attending an important training […]
- Polyclinic – Admin TeamThe building and electrical works have now started in the Polyclinic; a large, bright and airy room at Gillies Health […]
- PATIENT ACCESS SIGN UP USER GUIDEIf you are signing up to patient access for the first time, or re-registering to use this services, please follow […]
- PATIENT ACCESS EMAIL ERRORSome patients are finding when trying to re-register with patient access after coming to collect their log in details from […]
- PATIENT ACCESS OPEN EVENINGIt has come to our attention that Primary Care Support England sent the wrong letter to patients during the week commencing […]
- Clinical System UpdateOur computer system is being combined with Hackwood and Gillies on 20th July and therefore we will not have access […]
- NEW APPOINTMENT SYSTEMFrom 6th August, we will be operating a new appointment system whereby patients will be able to book GP appointments […]
- IMPROVED ACCESSThere are no ‘improved access’ (GP and Nurse evening and weekend appointments) on Friday 6th, Saturday 7th, Friday 20th and […]
- COMPUTER SYSTEM DOWN TIME – DUTY CLINIC ONLYFrom midday on Friday 20th July and until midday on Monday 23rd July, we will be operating a ‘duty GP’ […]
- PATIENT QUESTIONS AND ANSWERS REGARDING THE MERGERAll patients should have received a letter and survey in April from the three Practices’ advising of our merger plans. […]
- ACTION PLAN FOLLOWING PATIENT SURVEYConcern Raised Proposed Action Lack of parking at the Hackwood site. The Project Manager has been in touch with our […]
- PATIENT SURVEY RESULTS REPORT JUNE 2018Patient Survey Results Report A copy of the survey was sent by post to every patient of the Hackwood Partnership, […]
- PATIENT ACCESS OPEN EVENINGUnfortunately, you will not be able to request prescription or book appointments online after Monday 16th July. You will need […]
- LETTER TO PATIENTS – MERGER APPROVALHere is a copy of the patient letter which is due to be sent to all registered patients during the […]
- Experiencing Issues With Patient Access?We are aware of intermittent problems when patients are signing in to Patient Access we believe this is no longer […]
- EXTENDED HOURS/IMPROVED ACCESS UPDATEWe would like to inform you that as of April 2018 we no longer offer our ‘extended hours’ appointments and […]
- EXTENDED HOURS/ IMPROVED ACCESSEXTENDED HOURS/ IMPROVED ACCESS We would like to inform you that from April 2018 we will no longer be offering […]
- THE PRIMARY CARE HOME/TRI PRACTICEFurther to our previous updates regarding this project, we are pleased to confirm that we have decided to proceed with […]
- THE PRIMARY CARE HOME/TRI PRACTICEThe Primary Care Home/Tri Practice in a time where General Practice is struggling to recruit and retain GPs, we need […]
- WEBGP / E-CONSULT.WebGP is a way of patients using ‘self help’ guides and requesting ‘e-consults’ with our GPs. The software, which will […]