Electronic Prescribing (EPS)


From Monday 2nd September 2019, we are going paperless for prescriptions. Prescriptions can be sent quickly and securely directly from our computer system to that of the Pharmacy of your choice. Sign up for ‘EPS’ today, let us know your nominated Pharmacy. In order to avoid a delay in the processing of your prescriptions from September, please let us know your chosen Pharmacy today.

Benefits of the Electronic Prescription Service (EPS) • Saves prescription paper and ink. • Saves you from having to queue to collect your paper prescription at the reception desk. • Saves you from having to queue to hand your paper prescription into the Pharmacy. • Your prescription will always go to your chosen Pharmacy destination regardless of which site the Clinician issuing your medication is based at. • You may find that a Pharmacy is closer to your home than one of our sites, saving you travel time. • EPS is a much quicker process, within moments of the GP electronically signing your prescription, it is with the Pharmacy. • EPS scripts cannot get lost. They are trackable by the Practice and Pharmacy teams. • EPS scripts are safer as they cannot be tampered with. • Using EPS saves your GP time. • Using EPS saves our prescription team’s time.


Q: What does EPS stand for? A: The Electronic Prescription Service, or EPS for short, is a service provided by the NHS. The service allows your GP to send your prescription(s) electronically from their computer to your chosen pharmacy. This means that you don’t need a paper copy of your prescription. As it is sent by your GP electronically, you don’t need to collect the prescription from your GP in person.

Q; Can someone else pick up my electronic prescription from the pharmacy? A: Yes, they will need to confirm that they know you i.e. your name, date of birth and address. (if collecting a controlled drug prescription, they will also need to provide photographic evidence of their ID)

Q; How long are electronic prescriptions valid for? A: 6 months (Controlled drugs are valid for 28 days)

Q: Can I still get my prescriptions delivered? A: Yes, as long as your pharmacy is aware you need a delivery.

Q: Can my prescriptions be sent to any pharmacy in the UK? A: Electronic prescriptions are not available in Wales, Scotland or Ireland, only in England.

Q: What happens if I am on holiday in England and forget my medication? A: You will need to find the nearest pharmacy to where you are staying and contact your GP surgery with their full address. The surgery can then arrange for your prescription to be sent electronically to that pharmacy.

Q: If I am not happy with my pharmacy can I change? A (1): If you are on a standard repeat prescription, then yes you can change your pharmacy at any given time (if your pharmacy orders automatically then please remember to tell them). A (2): If you are on a repeat dispensing prescription, you can only change pharmacies once your current batch has finished.

Q: Is EPS reliable, secure and confidential? A: Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies, NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser, for example if you forgot who you have nominated and ask them to check, or if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Q: What happens if my current pharmacy does not have my EPS prescription in stock? A: The pharmacy can put the prescription back on the EPS system, meaning you can take the prescription barcode to another pharmacy to collect your medication.

Q: Is it safer than a paper prescription? A: Yes, as it cannot be lost, amended or stolen. EPS prescriptions are easily traceable, so we are able to locate the prescription quickly and efficiently.

Q: What happens if I currently have my prescriptions posted to my home via a SAE envelope? A: EPS will save you money and the prescription will go straight through to your chosen pharmacy, which can be delivered to your home if you are unable to collect.

Q: Do I still need to request my medication each month? A: Yes. There are four ways you can order a prescription. • You can request your request medication online via Apps such as the NHS App, Patient Access, Evergreen, etc. • You can call your chosen pharmacy who can take your request over the phone. • You can pop down to your GP surgery and fill in a form at the reception desk • You can email your prescription request to the practice email address [email protected]

You can use this form to let us know which pharmacy you would like us to send your prescriptions to.