Ways to request repeat prescriptions
- By using the online prescription request service via the NHS App – click here for more information and to see the step-by-step sign up guide; this service is not available for patients aged under 16.
- By ticking the required items on the ‘white part’ of your prescription and putting it in the post box on the reception desk.
- By completing a request form at the reception desk and placing it in the post box.
- By emailing [email protected]
- By visiting/phoning your usual pharmacy and asking them to send your request to us.
Please note that we do not accept prescription requests over the phone.
Prescription Processing Times
|Request Received||Prescription Ready for Collection|
|Monday before 9:30am||Thursday|
|Tuesday before 9:30am||Friday|
|Wednesday before 9:30am||Monday|
|Thursday before 9:30am||Tuesday|
|Friday before 9:30am||Wednesday|
Prescription requests received after 9.30am will be processed on the next working day.
Please allow three full working days for your request to be processed. For your own safety, please pay particular attention to any notes written on your prescription as they indicate any action that is required before you submit your next request. Failure to do so will result in a delay in processing your request and may also result in a reduction in the number of tablets issued to you.
Urgent Requests for Medication
Requests for urgent medications should be made before 2.30 pm. If you require your usual medication as an emergency and it is not possible to get a prescription in time it may be possible to obtain a supply from the chemist.
Whilst the vast majority of medication requests are of a non-urgent nature we do provide same day urgent prescriptions for certain medications. This service is strictly limited to the following medications/patient groups: –
o Asthma and COPD reliever inhalers
o Insulin, and associated products and other antidiabetic medications
o GTN spray
o Long term steroids & immune suppressants
o Palliative care patients’ medications
o Long term antibiotics
It would not be right or safe for us to issue medication continually without the medication being kept under review. Consequently, a doctor will review your medication periodically and they may ask you to make an appointment to discuss it with them or they may ask you to have a blood test.
When and how to collect repeat prescriptions
The quickest way to collect your prescription is to sign up to the Electronic Prescribing Service (EPS) which enables us to send your prescription directly to the pharmacy electronically. This service saves you, the GP, the prescription team and the pharmacy time. To sign up to EPS, please let one of our receptionists know which pharmacy you would like your prescription to go to or click here for more information.
We regularly review the medicines we prescribe. This is for clinical reasons and because there is often a large cost difference between medicines that do the same job. Some particular brands may appear to have some slight advantage over others, but if the difference is slight we will try, of course, to use the cheaper one. This cost cutting means that the NHS can put the savings into other areas of patient care. To this end, we often prescribe medicine by a “chemical” name rather than its brand name e.g. ibuprofen rather than Neurofen, Omeprazole rather than Losec, and Fluoxetine rather than Prozac.
If you have to pay for your prescriptions and take medication regularly you might be able to save money by purchasing a Prescription Prepayment Certificate. An NHS body, the Prescription Pricing Authority, is responsible for issuing these certificates.
Repeat Prescriptions for children under 16
As children under the age of 16 cannot have access to the online services via this website, we will accept prescription requests via email for these patients. Please email requests for under 16s to [email protected].
Alternatively, complete a repeat prescription form and hand it into reception.